Frequently Asked Questions

Have a question for us not answered here? Shoot us an email! Here are a list of our most frequently asked questions.

 

When will you open for in store shopping?
We will not be opening for in store shopping for the rest of 2020 to ensure our staff and customers all stay healthy. We are currently offering curbside pick up 7 days a week, along with free shipping on orders over $25.

 

I ordered the wrong size shirt! Can I exchange it?
Of course! There are two options for exchanging an item. Be sure to contact us first to ensure we have what you'd like to exchange in stock and can reserve it for you.
1. Mail the package back to us with a note stating what you'd like to exchange it for
2. We can arrange a time for you to do an exchange during our curbside pick up hours at Hope Street

 

I have a gift card or gift certificate! Can I use it on the website?
Not exactly, unfortunately our eCom system does not allow gift cards, certificates, or previously issued store credits during check out. We are happy to honor them of course! Just shoot Jen an email with the 13 digit code below the barcode (or a photo of your certificate / store credit) along with what you'd like to purchase and we can take care of it for you.

 

Is everything in the store on our website?
About 90% of our in store inventory is listed online! We have been working so hard over the last 6 months to get all of our items on our website and available for you to easily shop. If you don't see something you recall we once had, email us! It's possible we're sold out.

 

I don't see an item in stock that I previously purchased. Can I order it?
Absolutely! Email us with the item you are interested in and we can place an order with the designer or artist. We can't guarantee we can definitely get it back, often times artists release things as limited edition, but we will certainly try!

 

I purchased or received an item I do not want. Can I return it?
Due to the nature of a small business, we are offering store credit returns only. That means if you ordered the wrong size, we can exchange it, or find another item in the shop of comparable value. All sale items are marked as such and are final sale. Face masks and bandanas are also final sale...because pandemic.

 

I see you deliver orders by bike courier! How does this work?
All Providence orders are delivered by our local bike courier, Dash every Friday/Saturday. If you'd like your order included in this delivery window, place your order BEFORE 6pm on Thursday. You will not be issued a tracking number, but in the rare case there are any issues we'll take care of it right away. If you need your order sooner than that, we recommend selecting curbside pick up instead.

 

I didn't receive my order! What do I do?
Unfortunately, these things can happen on occasion. Don't worry, we'll track it down through the mail and get a replacement out to you ASAP.

 

My coupon code won't work! Help!
This could be happening for multiple reasons. You are only able to use one promotion at a time, so if you're buying a discount item from Dumpster Fire Friday, for example, you can't use a coupon code in addition to that. Sometimes you're better off using a coupon instead of that specific promotion, or vice versa so be sure to double check before checking out.

Another thing that might be happening is that you're purchasing an item that has a charitable donation component. Any item where a percentage (or all!) of it is donated to a non profit we don't allow discounts to be applied. We want to be able to to donate the largest amount we can to these folks and coupons take away from that.

 

I placed an order for curbside pick up, is it ready yet?!
We are here 10-6, 7 days a week packing orders as quick as we can. On most days, it's ready within an hour. This is the busiest time of the year for us, so some days (weekends, particularly) it can take a little longer for us to get all the orders together. If you need yours expedited, call us, and we can try to accommodate it as best we can.