Frequently Asked Questions
Have a question for us not answered here? Shoot us an email! Here are a list of our most frequently asked questions.
When will you open for in store shopping? What about West?
We are open at the Hope Street store! Come visit us 10am-6pm 7 days a week. We will be reopening West fall 2021.
How do pre-orders work?
Pre-order timelines vary upon product, and we always make a note in the listing what the expected turnaround time is. For shipping, your entire purchase will ship together when the pre-order is available. For curbside, your entire order will be packed and ready for pick up with the pre-order is available. If you need part of your order sooner, no problem, just let us know and we can ship or put aside for pick up.
I ordered the wrong size shirt! Can I exchange it?
Of course! There are two options for exchanging an item. Be sure to contact us first to ensure we have what you'd like to exchange in stock and can reserve it for you.
1. Mail the package back to us with a note stating what you'd like to exchange it for
2. We can arrange a time for you to do an exchange during our regular business hours
I have a gift card or gift certificate! Can I use it on the website?
Not exactly, unfortunately our eCom system does not allow gift cards, certificates, or previously issued store credits during check out. We are happy to honor them of course! Just shoot Jen an email with the 13 digit code below the barcode (or a photo of your certificate / store credit) along with what you'd like to purchase and we can take care of it for you.
Is everything in the store on our website?
About 90% of our in store inventory is listed online! We have been working so hard to get all of our items on our website and available for you to easily shop. If you don't see something you recall we once had, email us! It's possible we're sold out.
I don't see an item in stock that I previously purchased. Can I order it?
Absolutely! Email us with the item you are interested in and we can place an order with the designer or artist. We can't guarantee we can definitely get it back, often times artists release things as limited edition, but we will certainly try!
I purchased or received an item I do not want. Can I return it?
Due to the nature of a small business, we are offering store credit returns only. That means if you ordered the wrong size, we can exchange it, or find another item in the shop of comparable value. All sale items are marked as such and are final sale. Face masks and bandanas are also final sale...because pandemic.
I didn't receive my order! What do I do?
Unfortunately, these things can happen on occasion. Don't worry, we'll track it down through the mail and get a replacement out to you ASAP.
My coupon code won't work! Help!
This could be happening for multiple reasons. You are only able to use one promotion at a time, so if you're buying a discount item from Dumpster Fire Friday, for example, you can't use a coupon code in addition to that. Sometimes you're better off using a coupon instead of that specific promotion, or vice versa so be sure to double check before checking out.
Another thing that might be happening is that you're purchasing an item that has a charitable donation component. Any item where a percentage (or all!) of it is donated to a non profit we don't allow discounts to be applied. We want to be able to to donate the largest amount we can to these folks and coupons take away from that.
I placed an order for curbside pick up, is it ready yet?!
We are here 12-6, 7 days a week, packing orders as quick as we can. On most days, it's ready within an hour. If you need yours expedited, call us, and we can try to accommodate it as best we can.